Terms of service

OVERVIEW

This website is operated by Craftworks NW. Throughout the site, the terms “we”, “us” and “our” refer to Craftworks NW. Craftworks NW offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

 

SECTION I - ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.

 

SECTION II - GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

 

SECTION III - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

Craftworks NW, LLC not responsible if information made available on this site is not accurate, complete or current (to include available inventory). The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

 

SECTION IV - PRICING OF GOODS AND SERVICES, INCLUDING COUPON AND VOLUME DISCOUNTS

a. Prices for Goods and Services are subject to change without notice.

b. Discounted pricing through promotional offers may be offered. Such discounted offers are applied to our full retail pricing.

c. Volume purchase offers, and discounts are ineligible from receiving additional compounding discounts that are provided by any promotional discount, or coupon code, regardless of the discount source.

d. The system that manages automated volume purchase discounts may accept additional discount codes, and compound them with the applied volume discounts, however, additional discounts are strictly prohibited, and will not be honored by Craftworks NW, LLC.

e. We reserve the right to cancel your order, or adjust your order invoice, without prior notice when products that have been ordered are unavailable, or have been discontinued by our suppliers.

g. Modified invoices are automatically sent back to customers for review, approval, and payment/refund (as applicable).

h.No order shall be processed where there is an outstanding balance.

i. We reserve the right to modify, suspend, or discontinue any Service, Good, or Promotion without notice.

 

SECTION V - ORDER FULFILLMENT

Order fulfillment process follows the current workflow:

  1. Order is placed online, by the Customer
  2. CWNW receives order notification
  3. CWNW orders product from its wholesale supplier(s) to fulfill the order
  4. CWNW receives product from its wholesale supplier(s)
  5. Customer order enters production & fulfillment queue
  6. Customer order produced, cleaned, packed, and shipped

a. Order fulfillment, for orders containing single items, WITHOUT customization, is typically 1-3 business days, from the date product is received at our shop.

b. Order fulfillment, for orders containing single items, WITH customization is typically 3-7 business days, from the date product is received at our shop.

c. Fulfillment times are historical estimates, based on fulfillment times of previous orders containing single items, and do not imply or confer a service guarantee, or promise.

d. Fulfillment estimates are not applicable to orders containing multiple items, or volume purchases.

e. Fulfillment times are subject to extension and delay, without any prior notice (especially during any busy holiday shopping season).

f. Due to the size, and scope of our available product catalog, most products sold are not stored, or housed at our physical location.

g. Raw material/product from our supplier is ordered after a purchase has been made from our website, where the raw product is then sent to our shop for personalization and order fulfillment.

h. Most products are delivered to our facility within 2-7 business days, depending on location we receive product from.

i. All products sold by Craftworks NW, LLC are defined as being "in stock" as long as our wholesale suppliers have product available for us to purchase for fulfillment.

j. Our inventory system, and the inventory system(s) of our suppliers are not in any way connected, and because of this, there may be circumstances where a product that was purchased may not be immediately fulfillable, or delayed due to backorder with our supplier.

k. Product that is "in stock" may be out of current stock with our suppliers, but will have an RTS (return to stock) date (also referred to as being on backorder). This will be communicated upon request.

l. Product is only considered "out of stock" when our wholesale suppliers have discontinued that specific product, or variant (color) of an existing product.

j. In instances where an order has been placed, and the product is not immediately fulfillable due to being on backorder, or being out of stock/discontinued, you will be contacted by our staff prior to order fulfillment, and be given alternative fulfillment options, to include alternative similar products (if available), and order cancellation for a full refund.

 

SECTION VI - RIGHTS TO ADVERTISEMENT

By purchasing goods and services from Craftworks NW, LLC you agree to provide a revocable license to showcase completed work in its advertisement campaigns.

Promotion and advertisement of any finished work completed by CWNW does not constitute the promotion, interest, endorsement, or expression of any interest or idea that is contained, or implied by any design, regardless of any party's stated interests in the subject matter of any of CWNW's engraved, or printed works.

The subject matter of any design in any printed or engraved customized, or personalized product, is considered to be a secondary interest with regard to CWNW's primary interests in showcasing the quality of its engraving and printing services.

The license that is provided to CWNW by this agreement is revocable, so long as CWNW is provided notice of that revocation in writing, or request for order cancellation, in accordance with our cancellation policies.

If your order has been fulfilled, and you do not wish to have your finished product showcased in any CWNW advertisement campaign, or wish to revoke this license, you must notify us in writing, by certified mail at:

Craftworks NW, LLC
12421 NE 117th Ave
Ste. 108
Vancouver, WA 98662

Be sure to include any information relating to your order (name, date, order number, etc), and include information about where the objectionable material in question was observed, so that we may take appropriate action in removing the works that are the subject of the complaint, from our advertisement campaigns.

Though we will make every effort to accommodate all requests, emails and phone calls requesting removal from CWNW's advertising campaigns shall not be considered a substitute for providing a written request, by certified mail, to the aforementioned address.

 

SECTION VII - PRODUCTS OR SERVICES (if applicable)

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of Craftworks NW, LLC. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

 

SECTION VIII - ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns Policy.

 

SECTION IX - OPTIONAL WEBSITE TOOLS, AND THIRD PARTY APPS/SERVICES

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

Personalization (laser engraving/sublimation dye print) of Goods is considered a Service that is considered optional, separate, apart, and in addition to the purchase of any Good, or Product that is sold by us.

Charges for our Personalization Service is handled by a 3rd party, which hosts its own servers, whose availability, and "uptime" is not controlled by, managed by, or influenced by Craftworks NW, LLC. Should those services be interrupted, for any reason, overall operability of the website will remain intact, and Users may not be aware that any interruption has actually happened, allowing them to place their order(s), without having placed the optional purchase for our Personalization Services.

In order to remedy 3rd party service interruptions, we reserve the right to modify existing orders, to collect standard fees for our Personalization Services. This includes modifying invoices, generated at the time of purchase, to reflect the addition of those services, at which time, Users will have the option to remunerate the modified invoice, or request cancellation and refund of the existing order.

 

SECTION X - THIRD-PARTY LINKS

Certain content, products and services available via our Service may include materials from third-parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction.

Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

 

SECTION XI- USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right.

You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website.

You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments.

You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

 

SECTION XII - PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.

 

SECTION XIII - ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

 

SECTION XIV - PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

 

SECTION XV - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall Craftworks NW, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility.

Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

 

SECTION XVI - INDEMNIFICATION

You agree to indemnify, defend and hold harmless Craftworks NW and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

 

SECTION XVII - SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

 

SECTION XVIII - TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

 

SECTION XIX - ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

 

SECTION XX - GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of United States.

 

SECTION XXI - CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website.

It is your responsibility to check our website periodically for changes.

Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

 

SECTION XXII - CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at sales@craftworksnw.com.